Effective Date: March 26, 2025

We want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items under the following conditions:

1. Return Eligibility

  • Returns must be requested within 14 days of receiving the product.
  • Items must be unused, in original packaging, and in resalable condition.
  • Non-returnable items: Personalized items, opened hygiene products, and gift cards.

2. How to Return

  1. Email info@blackdiamond.store with your order details and reason for return.
  2. We will provide return instructions and an address for shipping.
  3. Once received and inspected, we will process your refund within 5-7 business days.

3. Refunds

Refunds are issued to the original payment method. Shipping fees are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged upon arrival.